bd49 Terms & Conditions — Please Read Before Using the Platform

§2Definitions

In these Terms, the following words and phrases carry the meanings set out below unless the context otherwise requires.

§4Account Registration and Security

Each Player may hold only one registered account on the bd49 platform. Duplicate accounts are strictly prohibited and may result in permanent closure of all associated accounts and forfeiture of any balances held.

• You are responsible for providing accurate, current, and complete information during registration. bd49 relies on this information for account verification, KYC processing, and payment processing.
• You are solely responsible for maintaining the confidentiality of your login credentials, including your password and any OTP codes sent to your registered mobile number. You must not share your login details with any third party under any circumstances.
• bd49 will never contact you via SMS, email, or live chat to request your password or full login credentials. Any such communication should be treated as fraudulent and reported to [email protected] immediately.
• You must notify bd49 immediately if you suspect unauthorised access to your account. bd49 will investigate all such reports and may temporarily suspend the account during the investigation to protect the Player's funds.
• bd49 reserves the right to require additional identity verification (KYC) at any time, including at account opening, upon withdrawal request, or where suspicious activity is detected. Failure to complete KYC within a reasonable time may result in account restrictions.

Players who close their account voluntarily may apply to reopen it by contacting [email protected], subject to bd49's standard verification process. Players who have self-excluded must not attempt to re-register and should contact bd49 to discuss their options under the Responsible Gaming Policy.

§6Bonuses, Promotions, and Wagering Requirements

bd49 offers promotional bonuses to eligible players from time to time. All bonus offers are subject to specific promotional terms which, together with these general Terms, govern the offer. In the event of a conflict between a specific promotional term and these general Terms, the specific promotional term shall prevail with respect to that promotion.

• Bonus funds are credited to a Player's account as non-withdrawable funds. Bonus funds may only be converted to withdrawable cash upon satisfaction of the applicable wagering requirement, which is stated in the relevant promotional terms.
• bd49 reserves the right to withdraw any bonus offer at any time prior to the Player satisfying the applicable wagering requirement, including where bd49 suspects bonus abuse, collusion, or any other form of promotional exploitation.
• Players who self-exclude or request account closure while bonus funds are active will forfeit any outstanding bonus balance. Real money balances that are genuinely the Player's own deposited funds are not affected by bonus forfeiture.
• Free spin promotions carry a maximum win cap as stated in the relevant promotional terms. Winnings from free spins that exceed the stated cap will be removed from the Player's account.
• Only one bonus may be active in a Player's account at any given time unless expressly permitted by the terms of a specific promotion. Attempting to stack multiple bonuses without express permission constitutes bonus abuse.

bd49 seasonal promotions — including those tied to BPL, IPL, T20 World Cup, Eid, Pohela Boishakh, Victory Day, and other Bangladesh-relevant occasions — are subject to their own specific terms as published at the time of the promotion. Players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar are all eligible for all standard promotions unless a promotion's specific terms state otherwise.

§7Responsible Gaming

bd49 is committed to promoting responsible gaming and takes its duty of care to players seriously. The following provisions apply to all Players and form part of the binding agreement between you and bd49.

• Players may set deposit limits, loss limits, or session time limits on their account at any time by contacting bd49 customer support via live chat or email. Requests to reduce limits take effect immediately. Requests to increase limits are subject to a 24-hour cooling-off period.
• Players who wish to take a temporary break from gambling may request a time-out period of between 24 hours and 6 weeks. During a time-out, the Player's account is suspended and no deposits or gameplay are possible. Time-outs cannot be reversed early.
• Players who wish to self-exclude for an extended period may do so by contacting [email protected]. Self-exclusion periods of 6 months, 1 year, or permanent exclusion are available. Self-exclusions cannot be reversed within the exclusion period. Players who self-exclude are asked not to attempt to create new accounts.
• If you or someone you know may have a gambling problem, bd49 strongly encourages seeking assistance. Players should visit the bd49 Responsible Gaming page for guidance. You may also contact bd49 support at [email protected] — our team is available 24 hours a day, 7 days a week.

§9Account Suspension and Termination

bd49 reserves the right to suspend or terminate any account at its absolute discretion. The following circumstances may give rise to suspension or termination without prior notice.

• Where bd49 has reasonable grounds to believe that any prohibited activity listed in Section 8 has occurred or is occurring on the account.
• Where a Player fails to complete KYC verification within the required timeframe after a request from bd49, or where KYC verification reveals that the Player does not meet the eligibility requirements in Section 3.
• Where the account has been inactive for a period of 12 consecutive months. bd49 will attempt to contact the Player at their registered contact details before closing an inactive account and will return any genuine remaining balance after deducting applicable maintenance fees as stated in the inactive account policy.
• Where bd49 is required to do so by applicable law, regulation, court order, or instruction from a competent governmental or regulatory authority. In such cases, bd49's obligation to comply with the legal requirement supersedes any obligation to the Player.

§11Limitation of Liability

To the fullest extent permitted by applicable law, bd49's total aggregate liability to any Player arising out of or in connection with these Terms, the Platform, or any game or service shall be limited as follows.

• bd49 is not liable for any indirect, consequential, incidental, special, or punitive damages arising from your use of or inability to use the platform, even if bd49 has been advised of the possibility of such damages.
• bd49 does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. bd49 will use reasonable endeavours to maintain platform availability but does not guarantee continuous, uninterrupted access.
• Where a game or transaction is subject to a technical error that results in an incorrect payout, bd49 reserves the right to void the affected transactions and recalculate any winnings based on the correct game state. bd49 will communicate with affected Players and process any corrections promptly.
• Nothing in these Terms excludes or limits bd49's liability for death or personal injury caused by gross negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

§13Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable international online gaming law and the terms of bd49's operating agreements. bd49 operates as a safe and reliable online gaming platform and applies internationally recognised fair-play and data-protection standards.

In the event of a dispute between you and bd49, you should first contact bd49 customer support at [email protected] with a detailed written description of your complaint. bd49 will acknowledge receipt of your complaint within 2 business days and will aim to resolve the matter within 14 business days. bd49 is committed to fair, transparent, and timely resolution of all player complaints.